How to Fix QB Internet Explorer is Turned Off Issue

Are you struggling with the frustrating “Internet Explorer is turned off” error message while using QuickBooks? Don’t worry, you’re not alone! Many QuickBooks users have encountered this issue, but the good news is that it can be easily resolved. In this article, we’ll guide you through the steps to fix this problem and get you back to managing your finances with ease.

Understanding the Issue

QuickBooks relies on Internet Explorer for certain functions, even if you’re using a different browser like Chrome or Firefox. When Internet Explorer is turned off or disabled, QuickBooks may encounter issues, leading to the “Internet Explorer is turned off” error message.

Step-by-Step Solution

Follow these simple steps to fix the “Internet Explorer is turned off” issue in QuickBooks:

1. Enable Internet Explorer: Press the Windows key + R to open the Run dialog box. Type “control” and press Enter. Navigate to Programs > Programs and Features > Turn Windows features on or off. Scroll down and check the box next to Internet Explorer 11. Click OK and wait for the changes to take effect.
2. Set Internet Explorer as the default browser: Open Internet Explorer, click on the gear icon in the top-right corner, and select Internet Options. In the General tab, click on the “Make default” button. Click Apply and then OK to save the changes.
3. Reset Internet Explorer settings: In Internet Explorer, click on the gear icon and select Internet Options. Navigate to the Advanced tab and click on the Reset button. Check the “Delete personal settings” box and click Reset again. Restart your computer for the changes to take effect.
4. Update QuickBooks: Ensure that you have the latest version of QuickBooks installed. Open QuickBooks, click on the Help menu, and select Update QuickBooks. Follow the on-screen instructions to download and install any available updates.
5. Run QuickBooks as an administrator: Right-click on the QuickBooks icon and select Run as administrator. This ensures that QuickBooks has the necessary permissions to access Internet Explorer.

Troubleshooting Common Issues

If you’ve followed the steps above and are still experiencing issues with QuickBooks and Internet Explorer, try these additional troubleshooting tips:

1. Clear Internet Explorer cache: Open Internet Explorer, click on the gear icon, and select Internet Options. In the General tab, under the Browsing history section, click on the Delete button. Check the boxes next to Temporary Internet files and website files, Cookies and website data, and History. Click Delete and then OK to save the changes.
2. Repair Microsoft .NET Framework: QuickBooks relies on the Microsoft .NET Framework to function properly. If the framework is damaged or corrupted, it can cause issues with QuickBooks and Internet Explorer. To repair the .NET Framework, open the Control Panel, click on Programs and Features, right-click on Microsoft .NET Framework, and select Repair. Follow the on-screen instructions to complete the repair process.
3. Perform a clean installation of QuickBooks: If none of the above steps have resolved the issue, consider performing a clean installation of QuickBooks. Uninstall QuickBooks completely, restart your computer, and then reinstall the software from scratch. This can help eliminate any corrupted files or settings that may be causing the problem.

Remember, if you’re still having trouble resolving the “Internet Explorer is turned off” issue or any other QuickBooks-related problems, don’t hesitate to reach out to Intuit’s support team or a qualified QuickBooks ProAdvisor for further assistance.

Preventive Measures

To avoid encountering the “Internet Explorer is turned off” issue in the future, consider the following:

• Keep Internet Explorer enabled and set as the default browser, even if you prefer using another browser.
• Regularly update QuickBooks to ensure you have the latest bug fixes and improvements.
• Avoid modifying Internet Explorer settings unless necessary.

Conclusion

By following the steps outlined in this article, you can quickly and easily fix the “Internet Explorer is turned off” issue in QuickBooks. Remember to keep Internet Explorer enabled, set it as the default browser, and regularly update QuickBooks to prevent this issue from occurring in the future. With these tips, you’ll be able to focus on managing your finances without any frustrating interruptions.

Don’t let technical issues hold you back from using QuickBooks to its fullest potential. By addressing the “Internet Explorer is turned off” error, you’ll be able to enjoy a seamless and efficient experience while handling your financial tasks. Stay proactive, stay informed, and keep your QuickBooks running smoothly!