Being unable to access your QuickBooks Online (QBO) account can be frustrating and disrupt your business operations. If you are having trouble signing into QBO, try these troubleshooting tips to resolve common login issues:
Verify Account Credentials
Double check that you are using the correct login credentials:
- Ensure you are entering the primary email address associated with the QBO account.
- Reset your password if you think it may be incorrect. Use the “Forgot password?” link on the login page.
- Check that you don’t have caps lock on inadvertently while typing the password.
- Make sure you are signing into quickbooks.intuit.com and not another product page.
Check Account Status
Your access may be restricted for reasons like:
- Past due invoice balance – Sign in and pay any outstanding invoices.
- Account under review – Contact Intuit support to understand why and resolve any issues.
- Account disabled – Create a new support case to reactivate your closed account.
- Trial expired – Upgrade to a paid QBO plan to continue using the account.
Try Alternate Browsers
Attempt signing in from a different web browser like Firefox, Safari or Microsoft Edge.
- Browser conflicts with cookies, caching or extensions may prevent access.
- Try incognito/private mode browsing to rule out plugin conflicts.
- Clear cookies and cache in your browser and retry signing in.
Switch Devices
See if you can login successfully from another computer or mobile device:
- Test your login on a laptop, desktop or tablet connected to a different network.
- Attempt signing in from a smartphone using cellular data instead of WiFi.
- Device conflicts, outdated apps or network issues could be preventing access.
Check for Site Outages
There may be a temporary service interruption preventing sign ins:
- Visit the QuickBooks system status page to check for any ongoing outages.
- Follow @QuickBooks on Twitter for updates on widespread issues.
- Try again later if the problem appears intermittent rather than isolated to just your account.
Reset Your Password
Resetting your password can help rule out credential errors:
- Use the password reset link on the login page to change your password.
- Create a new, strong password that you are not using across other accounts.
- When resetting your password, be sure to enter the correct email address associated with QBO.
- Check spam folders for the reset email in case it was blocked.
Contact Customer Support
If you still can’t login after trying the above steps, contact Intuit customer support:
- Chat with a support agent online to troubleshoot and diagnose the issue.
- Call support to explain the problem in more detail and get rapid assistance.
- Open a support case requesting help with login issues that persist over time.
- Work with your QB Tax Advisor to facilitate communication with QuickBooks support.
Signing in to QuickBooks Online is essential for managing your business finances and operations. Carefully troubleshoot login problems using these tips before contacting QuickBooks Online customer support for further help. Consistent access allows you to reliably track your company’s financial health.